Terms and Conditions
Read the terms for booking a private India tour or car hire with driver with TripSthan, including payments, changes and responsibilities.
Payments and Cancellation
A booking is confirmed once we receive the agreed advance payment towards the total tour cost. The advance payment amount will be mutually agreed upon at the time of booking, depending on the tour package and services included.
All bank charges, payment gateway fees, and currency conversion charges are the responsibility of the customer.
Advance Deposit
Secures hotel reservations, driver schedules and vehicle bookings.
Currency & Gateway Fees
Wire transfer fees, PayPal/Wise handling levies, and bank exchange commissions are covered by the sender.
Balance Settlement
The remaining tour balance is payable upon arrival in India, before commencement of overland travel, as agreed in writing.
Cancellation Policy and Charges
All cancellations must be sent to us in writing by email at info@tripsthan.com. The cancellation date is the day we receive your email. Deductions are determined strictly by the notice window:
25% Charge
Calculated on the advance payment received.
50% Charge
Calculated on the total tour cost.
75% Charge
Calculated on the total tour cost.
100% Charge
Zero refund given as all services are fully committed.
Unused hotel nights, transport, meals, and sightseeing are non-refundable. For full terms, processing windows (15 to 20 working days), and payment gateway deductions, read our complete Refund and Cancellation Policy.
Itinerary Changes and Rescheduling
Kindly inform us as soon as possible if you would prefer to reschedule your travel dates rather than cancel.
Guest-Requested Changes: Because our tours and chauffeured car hires are 100% private, we gladly accommodate adjustments to departure timings, meal stops, and day-to-day pacing. If a guest requests modifications involving additional mileage, alternate cities, or hotel category upgrades, any supplemental costs will be communicated transparently.
Operational Adjustments: Certain historical monuments have routine closure schedules (such as the Taj Mahal being closed on Fridays). In cases of road diversions, seasonal fog, or state VIP security movements, our experienced drivers and tour coordinators reserve the right to modify the sightseeing sequence to preserve guest safety and optimize travel flow.
Customer Responsibilities
Passport & Indian Visas
Travelers are solely responsible for ensuring their passports have at least 6 months remaining validity and holding an approved Indian visa or e-visa prior to boarding international flights.
Comprehensive Travel Insurance
We strongly advise all international guests to secure comprehensive travel and medical insurance covering flight cancellations, medical emergencies, emergency evacuation, and luggage loss.
Punctuality & Daily Departures
Guests are requested to adhere to agreed morning departure schedules to ensure timely monument entry, avoid peak highway traffic, and comfortably complete the scheduled day program.
Personal Belongings & Valuables
Guests remain responsible for their passports, cameras, wallets, and personal belongings at all times during monument visits, hotel stays, and cab transit.
Vehicle Hire and Driver Services
Vehicle Rates: Unless stated otherwise in writing, private car hire quotes include the driver, fuel, state taxes, tolls and doorstep pickup and drop. Anything not listed in your quote is not included.
Driver Safety and Rest: For passenger safety, drivers need reasonable rest during long journeys. Night driving, especially on high-speed expressways, is arranged only after prior coordination with us.
Vehicle Capacity: Vehicles must not exceed their seating and luggage capacity: Swift Dzire up to 4 guests, Innova Crysta up to 6 guests, and Force Urbania Traveller up to 10 guests. Luggage space depends on the number of guests, so please tell us your luggage in advance and we will suggest the right vehicle.
Limitation of Liability & Governing Law
Force Majeure: TripSthan shall not be held liable for failure or delay in delivering travel arrangements arising from circumstances beyond reasonable control, including but not limited to severe weather, natural disasters, epidemics, strikes, airline delays, train cancellations, or state government road blockades.
Third-Party Service Providers: While TripSthan selects reputable hotels, licensed guides, and transport providers, we act as an intermediary operator. TripSthan is not liable for injury, damage, loss, or irregularities caused by negligence of independent third-party vendors.
Governing Law: All contracts, agreements and disputes arising out of bookings with TripSthan shall be governed by the laws of India and subject to the exclusive jurisdiction of the competent courts in New Delhi, India.
Looking for Cancellation Charges & Timelines?
All cancellations must be sent in writing by email to info@tripsthan.com. Please consult our dedicated policy page for the full 60+, 30–59, 15–29, and <15 day deduction schedule.
Frequently Asked Booking Questions
Common questions regarding advance deposits, banking fees, chauffeur terms, and liability.
Have questions about our booking terms?
Contact our reservations team for custom quotes and clarity on booking policies.