Refund and Cancellation Policy
Read TripSthan’s cancellation charges and refund timeline for private India tours. All cancellations must be sent in writing by email.
Written Email Required
Official cancellation notice must be sent via email to info@tripsthan.com.
Tiered Charges
Charges scale fairly from 25% of advance to 100% of tour cost based on notice days.
15–20 Working Days
Applicable refunds are calculated on net amount received and returned swiftly.
Reschedule Flexible
Prefer changing your tour dates instead? Rescheduling options are gladly supported.
How to Cancel
All cancellations must be sent to us in writing by email at info@tripsthan.com. Please include your name, travel dates and booking details. The cancellation date is the day we receive your email.
Gather Details
Include your full name, primary phone number, scheduled tour package, and invoice/booking reference number.
Send Email
Send the request directly to info@tripsthan.com. Cancellations over verbal phone call alone cannot be accepted.
Date Recorded
The official cancellation date is the day our inbox receives your email. Our team will verify and reply with confirmation.
Cancellation Charges
The charge depends on how many days before your arrival you cancel:
60 days or more before arrival
30 to 59 days before arrival
15 to 29 days before arrival
Less than 15 days before arrival, or no-show
Quick Reference Schedule
| Cancellation Notice Window | Cancellation Charge | Calculated On | Refund Eligibility |
|---|---|---|---|
| 60 days or more before arrival | 25% | Advance payment received | 75% of advance payment |
| 30 to 59 days before arrival | 50% | Total tour cost | 50% of total tour cost |
| 15 to 29 days before arrival | 75% | Total tour cost | 25% of total tour cost |
| Less than 15 days or no-show | 100% | Total tour cost | No refund given (0%) |
Cancellation Charges by Notice Window
Select your cancellation timeline below to see the exact deduction and refund terms.
Cancelling 60 days or more
25% of the advance payment received is kept as the cancellation fee. The remaining advance is returned (minus applicable gateway/bank charges).
TripSthan Recommendation
Early planning offers the most flexibility. We recommend notifying us promptly to maximize your return.
Ready-to-Send Cancellation Email Template
Use this standard template to ensure your request includes all required details for fastest verification.
To: info@tripsthan.com Subject: Tour Cancellation Request - [Your Full Name] - [Booking Ref/Dates] Dear TripSthan Reservations Team, I am writing to formally request the cancellation of my upcoming tour booking with TripSthan. Here are my booking details: - Full Name: [Enter your full name] - Contact Number / WhatsApp: [Enter phone number] - Planned Tour Name: [e.g. 5-Day Golden Triangle / Private Cab] - Scheduled Travel Dates: [e.g. 15 Nov 2026 to 20 Nov 2026] - Booking Reference / Invoice #: [If available] - Reason for Cancellation: [Optional brief note] I understand that the official cancellation date is the day this email is received by TripSthan, and that charges will be calculated in accordance with your published Refund and Cancellation Policy. Please acknowledge receipt of this cancellation request and confirm the net refund amount to be processed. Thank you, [Your Name]
Frequently Asked Cancellation Questions
Common questions regarding refund calculations, international bank remittances, and policy enforcement.
Additional Terms
Please review the following specific stipulations governing tour cancellations, non-utilized services, and refund disbursements:
Unused Services
Unused services such as hotel nights, transport, meals and sightseeing are not refundable. Once travel commences or services are scheduled, components that guests choose not to utilize cannot be credited or refunded.
Early Departure
If you leave the trip early, no refund is given for the remaining days. If a traveler decides to curtail or terminate their tour early for personal, scheduling, or medical reasons, unused itinerary portions cannot be refunded.
Refund Timeline
Any refund that applies is processed within 15 to 20 working days after your cancellation. Refunds are routed back through the original payment channel to provide full transparency and auditability.
Banking & Gateway Fees
Bank charges, payment gateway fees (such as PayPal or Wise) and other transaction costs are deducted from the refund amount. Processor charges incurred during initial receipt and refund transfer are subtracted from the gross return.
Net Amount Basis
The refund is calculated on the net amount TripSthan has actually received. Exchange rate differences, intermediary correspondent banking levies, or third-party transfer fees outside of TripSthan’s control are excluded.
Changing Your Dates Instead
Kindly inform us as soon as possible if you would prefer to reschedule your travel dates rather than cancel.
We understand that international flights, visa processing, or sudden personal obligations can necessitate adjustments. Because all our India tours and chauffeured car hires are 100% private and custom-planned, we can often modify your travel window with minimal or zero penalty, provided comparable hotels and fleet vehicles are available on your new dates.
Contact Us
For cancellations and refunds, write to info@tripsthan.com or call +91 9953458949
Head Office Desk
226, Maidangarhi, New Delhi 110068
TripSthan Private Tours & Chauffeur Services